Help customers over voice
Answer routine questions and route requests to the right next step.
CX AGENT
One conversation. A clearer next step.
Help insurance customers across chat, voice, and messaging, with context carried into human handoffs.
01
Answer everyday questions
Support policy, payment, renewal, and claim-status requests.
02
Make insurance accessible
Let customers check benefits, referrals, and reimbursement status.
03
Bring people in with context
Route complex requests to your team.
THE PRODUCT IN PRACTICE
A familiar experience.
A more connected workflow.
See the workflow in motionMotion is off to match your device preference.
Active referrals
Reimbursement requests
Policy limits and benefits
Example product views. Confirm your workflow and configuration in a demo.
HOW IT WORKS
A clear path through
the everyday work.
- 01
Connect
Add service knowledge and operational systems.
- 02
Understand
Identify the customer’s question.
- 03
Resolve
Retrieve information and support routine requests.
- 04
Hand over
Transfer cases needing human judgment.
PART OF YOUR OPERATION
Connect to the systems
you already work with.
Map your data flows, permissions, and exception paths with our team before rollout.
Read the API documentation- Web and in-app channels
- Telephony, CRM and ticketing
- Policy documents and help content
- APIs and webhooks
MAKE AN INFORMED CHOICE
What matters for CX Agent?
Explore capabilities, alternatives, and the questions to ask in your evaluation.
A LITTLE MORE CLARITY
Good questions.
Clear answers.
Does it support voice?
Yes. Voice agents answer, route, and support routine calls.
Which languages work?
Multilingual support is available. Validate your languages and accents during evaluation.
MAKE IT CONCRETE
Step inside CX Agent.
Walk through an illustrative workflow, then explore how it could fit your operation.
HELPFUL BY DESIGN
Experience a conversation with CX Agent.
Bring a representative workflow. We’ll help you explore the next step.
